Accepted Methods of Payment

We accept Visa, MasterCard, Discover, and AmerEx through PayPal. NOTE: You do not need to be a member of PayPal to use PayPal. We accept money orders Note: Money Orders do not hold up the shipment of your order as a personal check will because of the clearing process.
 

Send your Money Order:

IPGBOOKS.NET Online Shopping

P. O. BOX 4246
Houston, Texas 77242

Attention: Processing

Shipping:  We generally ship most items by Priority Mail through the U S Postal Service.  Certain small items can be sent 1st Class, and books and printed material are usually sent Media Mail (book rate).  Heavy or especially large items, or items containing batteries, will go United Parcel Service.  The shipping cost included in the listing is what we suggest as the most cost effective method.  However, if you have a preference as to how your item is shipped, we will be glad to accommodate you.  Our flat -rate shipping fee includes insurance appropriate to the amount of your purchase.  There is no extra charge to you.  You will be charged for any other optional services, such as Delivery Confirmation, that you request in addition.  Multiple items can be combined into one package, which may save you money on shipping fees.

We ship as soon as possible once we have received your payment.  Most items will go out within 48 hours, and some within 24.  If you prefer, we can hold any package to mail at a certain time so that someone will be home on your end to receive it.  Please note that orders must still be paid in full according to normal policy to be held.

Order Cancellation Policy: If an order is canceled prior to shipping a 15% order processing and/or handling fee will be assessed to the order and not refunded.

Shipping Damage: Shipments damaged from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Defective Products: If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Policy: Permission for any return merchandise must be secured from our return department. You have 14 days from the ship date to request a refund. You must email the refund request to CustomerService@ipgbooks.net (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).
·  In original packaging and Unopened
·  Original invoice or receipt.

Once you receive the return authorization information you can return the product according to the return information for a full refund less a 15% restocking fee at our discretion.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
4. Because of accounting cycles you should allow 30-45 days for a refund to be issued.

We do not refund shipping costs. You are responsible for all freight charges on shipments that are refused or returned. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Your consent to this policy: By using our Site, you agree to this Policy. This is our entire and exclusive Store Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Policy provision. We may change our Policy by posting a new version on our Site.

 If you have any further concerns as to our policies, or if you have additional questions, please contact us at:

 IPGBOOKS.NET
10700 Richmond Suite# 263
Houston, Texas 77242
USA
Email Us: information@ipgbooks.net